How to Resolve the 'No Delivery Available' Error in Shopify - A BemeApps Guide

By Tony Ng.
February 17th, 2025

How to Resolve the 'No Delivery Available' Error in Shopify - A BemeApps Guide

Understanding the 'No Delivery Available' Error

In the world of eCommerce, ensuring a seamless delivery process is crucial for customer satisfaction. However, Shopify users often encounter the frustrating 'No Delivery Available' error, which can disrupt sales and impact customer experience. This guide aims to delve into the root causes of this issue and provide comprehensive solutions to resolve it.

Identifying the Problem

The 'No Delivery Available' error typically arises when customers attempt to place an order but find that no shipping options are available for their location. This issue can be particularly perplexing if it only occurs on certain devices, such as desktops, while mobile orders proceed without a hitch.

Common Causes of the Error

Incorrect Shipping Settings: Often, the root of the problem lies in misconfigured shipping settings within Shopify. This includes missing regions in shipping zones or improperly set up delivery profiles.
Device-Specific Issues: Sometimes, the error might appear only on specific devices due to browser settings or cached data that affect how shipping information is processed.
Market Configuration: Shopify's market settings play a crucial role in defining where your store can sell and ship products. If the market for a specific region isn't configured correctly, it can lead to delivery issues.

Step-by-Step Guide to Solve the 'No Delivery Available' Error

Step 1: Verify Shipping Settings

Access Shipping and Delivery Settings: Log in to your Shopify admin panel. Navigate to Settings > Shipping and Delivery.
Check General Profile: Under the General Profile, scroll down to review your shipping zones. Ensure that the regions where you wish to deliver are included.
Add Missing Regions: If a region is missing, add it by clicking on the relevant shipping zone and selecting the appropriate countries or regions.

Step 2: Configure Market Settings

Navigate to Market Settings: Go to Settings > Markets in your Shopify admin.
Add Relevant Markets: Ensure that the market for the country experiencing the error is added. This is essential for enabling delivery options in that region.
Save Changes: After adding the necessary markets, save your changes and refresh your store to see if the issue persists.

Step 3: Address Device-Specific Issues

Clear Cache and Cookies: On the device experiencing the issue, clear the browser's cache and cookies. This can resolve discrepancies caused by outdated data.
Test on Different Browsers: Sometimes, switching to a different browser can help identify if the issue is browser-specific.

Step 4: Test and Validate

Conduct Test Orders: Try placing test orders from both desktop and mobile devices to ensure that the error has been resolved.
Monitor Customer Feedback: Keep an eye on customer feedback to catch any recurring issues promptly.

Frequently Asked Questions

Why does the 'No Delivery Available' error only occur on desktop?

This can be due to cached data or browser-specific settings that interfere with how shipping options are displayed. Clearing cache and testing on different browsers can help.

How can I ensure my shipping settings are correct?

Regularly review your shipping zones and market settings in Shopify to ensure all desired regions are included and correctly configured.

By following this guide, Shopify users can effectively troubleshoot and resolve the 'No Delivery Available' error, ensuring a smoother checkout experience for their customers. If the problem persists, consider reaching out to Shopify support for further assistance.

Author: BemeApps AI