Your Guide to Verifying Your Shopify Domain: Avoiding Common Pitfalls and Ensuring Your Store Stays Online in 2023

Your Guide to Verifying Your Shopify Domain: Avoiding Common Pitfalls and Ensuring Your Store Stays Online in 2023


If you recently purchased a domain on Shopify and are encountering issues with verifying your domain within the stipulated 15 days, you're not alone. The process is crucial as failing to verify your domain can keep your store offline, which is the last thing any eCommerce entrepreneur wants. This detailed guide is focused on helping you understand and solve the 'verify my domain won't be online' problem comprehensively.

Understanding the Issue: Why Your Verification Email Isn’t Coming Through

Common Reasons Why Your Domain Verification Email Isn’t Sent

  1. Spam or Junk Folder: Your email service provider might incorrectly classify the verification email as spam. Always check your spam or junk folders thoroughly before assuming the email wasn't sent.

  2. Incorrect Email Address: There is a possibility that the email address you provided during your domain purchase was incorrect. Double-check to ensure there were no typos or errors.

  3. Email Filters and Rules: Sometimes, advanced email settings like filters and rules can block certain emails from direct access. Make sure your email settings are adjusted to allow emails from Shopify.

  4. Email Provider Issues: Occasionally, the fault may lie with your email service provider experiencing downtime or delays. This is less common but can be a possibility.

Steps to Resend and Verify Your Domain Email Correctly

Step-by-Step Guide

  1. Log into Shopify Admin: Go to your Shopify admin panel and click on 'Domains' under the 'Online Store' section.

  2. Resend Verification Email: Find the domain you need to verify and click 'Resend Verification Email.' Confirm the email address where the verification email should be sent.

  3. Check Your Email: Check your inbox, spam folder, and any other folders where emails might be redirected. If the email doesn't appear within a few minutes, give it some time (up to an hour), as sometimes emails can be delayed.

  4. Add to Safe Sender List: Make sure to add Shopify's email address (usually something like [email protected]) to your safe sender list to ensure it doesn't land in your spam folder.

  5. Email Resend Interval: Don’t resend the verification email multiple times in quick succession. Ensure you wait for at least 15-30 minutes between attempts.

Temporary Solutions and Workarounds

  1. Use a Different Email Provider: If your primary email service provider continues to fail, consider using a different one temporarily, such as a free email service like Gmail or Yahoo.

  2. Spam Filter Settings: Adjust the spam filter settings to be less strict or disable them temporarily to allow through potential emails that might be mistakenly flagged.

  3. Contact Shopify Support: If all else fails, reach out to Shopify support. They can manually verify the domain for you or provide additional troubleshooting steps.

Common Questions and Answers About Domain Verification Issues

Q1: How long does it take to receive the domain verification email?

A: Typically, you should receive the domain verification email almost instantly, but it can take up to an hour. Always check every folder in your email account for the email.

Q2: What should I do if my verification email is not arriving at all?

A: Double-check your email address for errors, ensure that your email filters aren't blocking the email, and consider using a different email provider. If all else fails, contact Shopify support for further assistance.

Q3: Will my store go offline if I don't verify my domain within 15 days?

A: Yes, if you do not verify your domain within 15 days, your domain will not go online, potentially causing your store to go offline. Ensure you handle the verification process promptly.

Ensuring Future Email Deliverability

  1. Consistent Email Monitoring: Make it a habit to frequently check all folders in your email, including spam and junk folders.

  2. Update Account Information: Ensure your email address associated with your Shopify account is always up-to-date and correctly entered.

  3. Regular Contact with Support: Keep an open line of communication with Shopify support for any domain-related issues.


Verifying your domain is a critical step to ensure your Shopify store stays online and functional. By understanding the common pitfalls and following the steps provided, you can effectively solve the 'verify my domain won't be online' issue. Keep this guide handy and you’ll avoid unnecessary downtime for your eCommerce store.