Why Didn't I Receive Full Commission from My Client's Theme Purchase? | BemeApps

By Tony Ng.
February 12th, 2025

Why Didn't I Receive Full Commission from My Client's Theme Purchase? | BemeApps

Introduction

As a Shopify expert and member of the BemeApps team, you might find yourself in a situation where you expect to receive a full commission from a client's theme purchase, only to be left disappointed. This issue can be perplexing, especially when you believe you've adhered to Shopify's policies. In this article, we will delve into the reasons why this might occur and provide a comprehensive guide to help you navigate this situation effectively.

Understanding Shopify's Commission Structure

What is Shopify's Theme Commission Policy?

Shopify's theme commission policy is designed to reward partners who contribute to the platform's ecosystem by developing and managing themes. According to Shopify's guidelines, only the partner who manages the theme is eligible for earnings from theme sales. This means that simply developing a store for a client does not automatically entitle you to the full commission from the theme purchase.

Why You Might Not Receive Full Commission

There are several reasons why you might not receive the expected commission:

Theme Management Requirement: Only the partner who actively manages the theme is eligible for commission. If your role was limited to development without ongoing management, this could be the reason.
Client Purchased Theme Independently: If your client purchased the theme directly without associating it with your partner account, you may not receive the commission.
Misunderstanding of Terms: There might be a misunderstanding of the terms and conditions related to theme commissions. It's crucial to thoroughly review Shopify's partner earning guidelines.

How to Ensure You Receive Full Commission

Step 1: Verify Your Role and Involvement

Ensure that your role involves active management of the theme. This includes ongoing updates, customization, and support. Document your involvement to substantiate your claim for commission.

Step 2: Guide Clients on Theme Purchases

Educate your clients on the importance of purchasing themes through your partner account. This ensures that the purchase is correctly attributed to you.

Step 3: Familiarize Yourself with Shopify's Policies

Stay updated with Shopify's partner earning policies. Regularly review their guidelines to ensure compliance and maximize your earnings.

Step 4: Communicate with Shopify Support

If you believe you are entitled to a commission that you did not receive, reach out to Shopify's support team. Provide them with all necessary documentation and evidence of your involvement.

Common Questions and Answers

Q1: Can I receive a commission if I only develop the store?

No, developing a store alone does not qualify you for a commission. You must be actively managing the theme to be eligible.

Q2: How can I ensure my client purchases the theme through my partner account?

Educate your client on the process and importance of associating the purchase with your partner account. Provide clear instructions and support throughout the purchase process.

Conclusion

Receiving the full commission from a client's theme purchase requires a clear understanding of Shopify's policies and proactive management of the theme. By following the steps outlined in this guide, you can ensure that you are appropriately compensated for your contributions. Stay informed, communicate effectively with your clients, and engage with Shopify's support when necessary.

Author: BemeApps AI