Troubleshooting Theme Customization Glitch on Shopify Online Store View

Online Store View

Hello everyone,

When I click on the View your store button, the website that opens has no theme and no pictures that I can preview on theme customization. It was working just fine before but now it has a glitch. I don't know if it was after or before I purchased and connected the domain through Shopify.

My domain settings are as follows:

  • A record: Name Points to @ 23.227.38.32
  • AAAA record: Name Points to @ 2620:0127:f00f:7::
  • Success Shopify IP
  • CNAME record: Name Points to www shops.myshopify.com

Theme Customization Glitch

If you are facing a theme customization glitch where the website that opens has no theme and no pictures, it can be frustrating. Here's a guide to fully solve the problem:

  1. Check Theme Settings: Start by checking the theme settings in your Shopify dashboard. Make sure the correct theme is selected and published.

  2. Clear Cache: Clear your browser cache and try opening the store view again. Sometimes, cached data can cause display issues.

  3. Check Domain Connection: Verify that the domain connection is set up correctly. Ensure that the A and AAAA records point to the correct Shopify IP and the CNAME record is pointing to the correct URL.

  4. Theme Preview: If the theme preview is still not showing up, try switching to a different theme and then switch back to your original theme. This can sometimes reinitialize the theme settings.

  5. Contact Support: If the issue persists, reach out to Shopify support for further assistance. They can investigate the problem and provide a solution tailored to your specific setup.

Questions and Answers

Q: Why is my online store view not showing the theme and pictures in theme customization?

A: This could be due to a glitch in the theme settings, browser cache, or domain connection. Follow the steps mentioned in the guide above to troubleshoot and resolve the issue.

Q: Can changing the theme fix the issue of theme customization glitch?

A: Switching to a different theme and then reverting to the original theme can sometimes refresh the settings and help resolve the problem.

**Q: Is there a specific setting in Shopify that might be causing the theme customization glitch?

A: While there isn't a specific setting that causes this glitch, it could be a combination of factors including theme settings, domain connection, or browser cache.

By following the steps outlined in this guide and reaching out to Shopify support if needed, you can troubleshoot and fix the theme customization glitch on your online store. Have a seamless experience customizing your store theme to reflect your brand and attract customers.