Reinstating Your Shopify Store: A Guide for Frozen and Inactive Stores

Reinstating Your Shopify Store: A Guide for Frozen and Inactive Stores

Store Frozen and Won't Reconnect: A Guide to Reinstating Your Shopify Store

Have you found yourself in a situation where your Shopify store has become inactive, your domain name has lapsed, and you're struggling to reinstate everything? You're not alone. Many Shopify store owners face similar challenges, but the good news is that there are steps you can take to resolve this issue and get your store back up and running.

Reinstating Store: Common Questions and Answers

1. How do I reconnect my store if it's frozen?

If your store has become inactive or frozen, the first step is to log in to your Shopify account. From there, you can navigate to the settings section and check if your store is still active. If it's not, you may need to contact Shopify support for further assistance.

2. My domain name has lapsed, how can I reinstate it?

If your domain name has lapsed, you will need to renew it through your domain registrar. Once you've renewed your domain, you can update the settings in your Shopify account to reconnect it to your store.

3. How can I contact Shopify support for help?

If you're unable to resolve the issue on your own and need to contact Shopify support, you can do so by phone. To reach Shopify support, you can find the contact information on the Shopify website or in your account dashboard. Be prepared to provide details about your store and the issues you're facing to expedite the process.

4. What should I do if I can't add a plan to my store?

If you're having trouble adding a plan to your store, it's possible that there may be billing or account-related issues. In this case, reaching out to Shopify support is the best course of action. They will be able to assist you in selecting a plan that suits your needs and help you reinstate your store.


Reinstating your Shopify store may seem like a daunting task, especially when faced with issues like a frozen store or lapsed domain name. However, by following the steps outlined above and reaching out to Shopify support for assistance, you can get your store back online and running smoothly in no time. Remember, persistence and patience are key when dealing with technical issues, and Shopify support is there to help you every step of the way.