Logging Unactive Account with no access to mail

Logging Unactive Account with no access to mail


Are you facing the frustrating dilemma of trying to log into your old shop's account on Shopify but are unable to receive the necessary verification code because you no longer have access to the email address associated with it? This common issue can leave you feeling stuck and wondering what steps to take next. In this blog post, we'll explore the causes of this problem, provide a detailed guide to overcome it, and answer some frequently asked questions related to logging into an inactive account without access to the registered email.

Causes of the Problem

There are several reasons why you might find yourself in a situation where you can no longer access the email associated with your Shopify account. One common cause is the expiration or deactivation of the domain linked to your email address. Additionally, changes in email providers or forgetting to update your email address on Shopify after switching providers can also lead to this issue.

Guide to Solving the Problem

If you are stuck in this predicament and need to regain access to your old shop's Shopify account, follow these steps:

  1. Reach Out to Shopify Support: Contact Shopify's customer support team and explain your situation. They may be able to assist you in verifying your identity through alternate methods.

  2. Provide Proof of Ownership: Prepare any documents or information that prove you are the rightful owner of the account, such as purchase receipts, domain registration details, or past order information.

  3. Verify Identity Through Security Questions: Shopify might ask you security questions related to your account to verify your identity. Make sure to provide accurate answers to these questions.

  4. Update Email Address: If you are able to regain access to your account, make sure to update your email address to a current and active one to avoid facing this issue in the future.

  5. Enable Two-Factor Authentication: Consider enabling two-factor authentication on your account to add an extra layer of security and prevent similar situations from occurring.

Questions and Answers

Q: What should I do if I no longer have access to the email I used to register on Shopify?

A: Reach out to Shopify support and provide proof of ownership to regain access to your account.

Q: Will Shopify delete my account if it remains inactive for an extended period?

A: While Shopify may deactivate inactive accounts for security reasons, they typically do not delete the account permanently.


Navigating the process of logging into an inactive Shopify account without access to the registered email can be challenging, but with the right approach and necessary documentation, you can overcome this hurdle. By following the steps outlined in this guide and seeking assistance from Shopify's support team, you can regain access to your account and resume managing your shop effectively.