How to Solve the Issue: Contact Information Policy Hyperlink in Footer Cannot Be Removed on Shopify

By Tony Ng.
June 16th, 2024

How to Solve the Issue: Contact Information Policy Hyperlink in Footer Cannot Be Removed on Shopify

Introduction

Hello Shopify users, if you've encountered a seemingly unsolvable issue where the Contact Information policy hyperlink in the footer of your Shopify site cannot be removed, you've come to the right place. In this detailed guide, we will explore why this problem occurs, how it affects your store, and provide step-by-step solutions to resolve it. We'll also address some related questions to help you better manage your online store.

Why Does the Contact Information Policy Hyperlink Issue Occur?

The Contact Information policy hyperlink in Shopify’s footer is typically controlled through the policy settings in your store's admin panel. When these fields are populated, corresponding hyperlinks are automatically added to the footer, providing easy access to crucial information for your customers.

Common Causes of the Problem

Template Restrictions: Some themes, like the Dawn template, might have built-in restrictions or bugs that prevent the removal of the Contact Information policy hyperlink even after the field has been cleared.
Frontend Rendering Issues: There might be an underlying issue in the theme’s frontend rendering logic which fails to respect the null value in the policy field, keeping the hyperlink visible.
Cached Data: Sometimes, information might be cached in your theme’s settings, and clearing the policy field might not be enough to update the footer links instantly.

Steps to Remove the Contact Information Policy Hyperlink

Step 1: Clear the Contact Information Field

Before diving into the code, ensure that the Contact Information policy field is entirely cleared in your Shopify admin panel.

Go to Settings in your Shopify admin dashboard.
Navigate to Policies.
Find the Contact Information policy field and ensure it is entirely cleared.
Save the changes.

Step 2: Edit the Theme Code

After clearing the field, if the hyperlink is still present, you need to edit the theme code to manually remove the link.

Go to Online Store -> Themes -> Actions -> Edit Code.
Find the theme.liquid file in your theme.
Add the following CSS code above the </head> tag to hide the Contact Information policy link:

<style>
.policies li:last-child {
  display: none !important;
}
</style>

Save the changes and refresh your store to see the results.

Additional Steps to Troubleshoot the Issue

Step 3: Clearing Browser Cache

Make sure to clear your browser’s cache to see the latest updates on your store.

Open your browser settings.
Navigate to the Clear browsing data option.
Clear cached images and files.
Refresh your Shopify store to check if the hyperlink has been removed.

Step 4: Check for Theme Updates

Sometimes, the issue might be due to an outdated theme. Make sure your theme is up to date.

Go to Online Store -> Themes.
Check if there’s an available update for your current theme and apply it.
Revisit the Contact Information policy settings and verify if the issue persists.

Conclusion

Facing issues where the Contact Information policy hyperlink in your Shopify store’s footer cannot be removed can be frustrating. However, with the steps and solutions provided in this guide, you should be able to resolve this problem efficiently. Always remember to back up your theme before making any code changes, and don't hesitate to reach out to Shopify support or a Shopify Expert for further assistance.

If you found this guide helpful, please consider liking and accepting it as a solution. Happy selling!