How to Fix the 'Establish a Secure Connection to the Server' Error for Your Shopify Store

How to Fix the 'Establish a Secure Connection to the Server' Error for Your Shopify Store

Running an online store can sometimes be fraught with unexpected technical difficulties. One common issue that you might encounter is the error message that states your website sent an invalid response and clients receive messages like "Safari cannot open this page because it couldn't establish a secure connection to the server." This guide will help you identify, understand, and resolve this issue.

Identifying the Problem: Establish a Secure Connection to the Server

When you try to access your Shopify store, you might come across the error message stating that your site sent an invalid response. Browsers like Safari might even tell you, "Safari cannot open this page because it couldn't establish a secure connection to the server." This issue can be quite troubling, especially when potential customers are unable to access your store.

Symptoms of the Problem

  • Inability to load the website on multiple browsers
  • Error messages about secure connection failures
  • Intermittent connectivity to the store, sometimes working from one device but not another

Common Causes and Reasons

SSL Certificate Issues

Secure Sockets Layer (SSL) certificates ensure that the data transferred between web servers and browsers remains private. If your SSL certificate has expired, or there’s some configuration error, browsers will block access to your site.

DNS Issues

Domain Name System (DNS) issues can also result in this error. If there's a problem with how your domain is mapped to your Shopify store, you might experience issues.

Network Problems

Sometimes the problem may lie with the network you're connected to. Firewall settings or parental control settings in place may block secure connections.

Browser or Device Issues

In some cases, the problem may be specific to a particular device or browser due to outdated software or configurations.

Step-by-Step Guide to Solving the Issue

Step 1: Verify SSL Certificate

Ensure your SSL certificate is valid and properly configured. You can check this through your Shopify admin panel.

  1. Log in to your Shopify admin panel.
  2. Navigate to Online Store > Domains.
  3. Ensure that the status of your Primary Domain shows that SSL is enabled.
  4. If not, click on Manage and follow the prompts to enable SSL.

Step 2: Check Domain Settings

Make sure your DNS settings are correct. Incorrect DNS settings can lead to failed connections.

  1. Log in to your domain registrar’s website.
  2. Navigate to the DNS settings or DNS management area.
  3. Ensure that the A record points to Shopify's IP address.
  4. Verify the CNAME record points to

Step 3: Clear Browser Cache and Cookies

Sometimes, outdated cache or cookies can cause these issues.

**For most browsers: **

  1. Open your browser settings.
  2. Go to Privacy and Security.
  3. Clear browsing data, cache, and cookies.
  4. Restart your browser and try accessing your site again.

Step 4: Test on Different Networks

Try connecting to your Shopify store using a different WiFi or network connection.

  1. Connect to an alternative WiFi network.
  2. Try accessing your store again.
  3. If it works, the issue may lie with your initial network.

Step 5: Update Browser and Device

Outdated browsers and operating systems can sometimes fail to establish secure connections.

  1. Ensure your browser is up to date.
  2. Check for any OS updates on your device and install them.
  3. Restart your device and try again.

Frequently Asked Questions

Why does my SSL certificate expire?

SSL certificates have a validity period. After this time, they must be renewed to maintain security. Additionally, some SSL providers have different lengths of validity.

Can DNS issues impact secure connections?

Yes, DNS issues can interfere with how a domain connects to a server, resulting in an inability to establish a secure connection.

What should I do if the issue persists?

If none of these steps resolve the issue, consider reaching out to Shopify Support for further assistance.


Establishing a secure connection to the server is essential for the smooth operation of your Shopify store. By following the steps outlined in this guide, you can troubleshoot and resolve this error, ensuring that your customers have uninterrupted access to your store.

If you need further assistance, feel free to comment on this post and tag me using '@', or send me a private message. Happy selling!