Deactivating Your Shopify Store Due to Outstanding Invoices: A Detailed Guide


If you've found yourself in a situation where you need to deactivate your Shopify store due to outstanding invoices that need to be paid, you're not alone. This common issue can be frustrating, but with the right approach, it can be resolved. In this blog post, we will discuss the reasons behind this problem, provide a detailed guide on how to solve it, and address some common questions related to deactivating a store with outstanding invoices.

Reasons and Causes

When you attempt to deactivate your store on Shopify but are unable to do so due to outstanding invoices, it usually means that Shopify requires all outstanding balances to be settled before you can proceed with deactivation. This policy is in place to ensure that merchants fulfill their financial obligations before closing their accounts. Similar problems may arise with other online platforms or services that have a similar billing system.

Guide to Resolving the Issue

Step 1: Review Your Invoices

Start by reviewing all outstanding invoices on your Shopify account. Make sure to take note of the amounts owed and the due dates for each invoice.

Step 2: Settle Your Payments

To deactivate your store, you will need to settle all outstanding invoices. Ensure that you have the necessary funds available and proceed to make the payments directly through your Shopify account.

Step 3: Contact Customer Support

If you encounter any difficulties during the payment process or require assistance, don't hesitate to reach out to Shopify's customer support team. They will be able to guide you through the process and address any questions or concerns you may have.

Step 4: Deactivate Your Store

Once all outstanding invoices have been paid, you should be able to proceed with deactivating your store. Follow the standard deactivation process on Shopify to close your account successfully.


Q: Can I deactivate my store if I have outstanding invoices?

A: No, Shopify requires all outstanding invoices to be paid before deactivating your store.

Q: What happens if I don't pay my outstanding invoices?

A: Failure to settle outstanding invoices may result in account suspension or other penalties imposed by Shopify.

Q: Can I reactivate my store after deactivating it due to outstanding invoices?

A: Yes, once you've settled your payments, you can contact Shopify support to reactivate your store.


Deactivating your store on Shopify due to outstanding invoices can be an inconvenient hurdle, but with the right approach and timely action, you can resolve this issue efficiently. By following the step-by-step guide provided in this blog post and staying in communication with Shopify's customer support, you can successfully close your account and address any outstanding financial obligations. Remember to stay proactive and responsible in managing your billing matters to avoid such complications in the future.