How to Fix Duplicate Sales Notifications on Shopify iOS App

By Tony Ng.
October 20th, 2024

How to Fix Duplicate Sales Notifications on Shopify iOS App

If you're a Shopify user, you might have recently run into the issue of receiving multiple identical sales notifications on your iPhone after upgrading your software or device. This problem can be both annoying and distracting, especially if you rely on real-time updates for your business operations. Let's dive into a comprehensive guide on identifying and resolving this issue, while also exploring possible reasons why it's happening.

Understanding the Duplicate Notification Problem

What are Duplicate Notifications?

Duplicate notifications occur when your device sends two or more identical alerts for the same event. In this context, Shopify users have reported receiving these kinds of notifications each time a sale is made.

Causes of Duplicate Notifications

Many factors can contribute to this issue:

Software Updates: Changes in your iPhone's operating system can affect how notifications are handled.
Device Sync Issues: If your Shopify account is linked to multiple devices, you might receive duplicate alerts.
App Glitches: Occasionally, bugs within the app can lead to multiple alerts being sent.

Steps to Resolve Duplicate Sales Notifications

Here's a step-by-step guide to fixing duplicate sales notifications within the Shopify app on iOS devices.

Step 1: Check Notification Settings

First, verify your notification settings within the Shopify app.

Open the Shopify app on your phone.
Navigate to Settings > Notifications.
Ensure you haven’t set notifications for both banners and alerts, which might resemble duplicate alerts.

Step 2: Review Staff Notification Settings

These settings can often create duplicates if not properly configured.

Go to Settings > Notifications > Staff Notifications.
At the bottom, there is a list of registered devices and emails.
Send a test message to each device until you identify your current phone.
Remove any other device entries that are not required.

Step 3: Remove and Reinstall the App

Sometimes a simple reinstall can resolve underlying bugs.

First, delete the app from your iPhone.
Reboot your phone.
Re-download and install the Shopify app from the App Store.

Step 4: Check for Software Updates

Ensure both your iPhone and the Shopify app are running the latest versions.

Update your iOS through Settings > General > Software Update.
Update the Shopify app via the App Store under Updates.

Why Do System Updates Cause Notification Issues?

Changes in API and Platform Services

When iOS updates, the way apps interact with system notifications may change. Often, these updates include unseen fixes or enhancements that impact how apps perform.

Misconfigurations After Data Transfer

Upgrading to a new phone often involves transferring data from the old device, which can sometimes result in misconfigurations, especially in synchronization settings.

Bugs and Glitches

Software is not perfect, and updates might introduce their own set of glitches and bugs. Developers work to quickly address these, but users may experience issues temporarily.

FAQs About Duplicate Notifications

Q1: Can duplicate notifications affect other apps?

A1: While this issue appears isolated to Shopify in this scenario, other apps can experience similar problems, generally after system updates.

Q2: Why doesn't Shopify display a unique identifier for each device?

A2: Shopify may choose not to show specific identifiers due to privacy reasons or app design choices, making it important for users to manually identify their active device.

By following the above steps and insights, you should be able to resolve the issue of duplicate sales notifications. Regularly updating your apps and devices will help minimize such problems in the future while ensuring a smoother eCommerce experience. Remember, if the problem persists or seems too technical, you can always reach out to Shopify’s customer support for expert assistance. Good luck!